FAQ

WHEN SHOULD I ORDER FOR THE HOLIDAYS?

We recommend placing your order by Monday, December 11th, for the best opportunity to receive your order by Christmas!

Like any business, we never can guarantee any shipment by Christmas as we rely on USPS + FedEx for final delivery and their systems can experience delays at anytime.

If you're in a time crunch, check out our Amazon shop page to shop Prime with us!

As a small business, we are doing the best we can, working around the clock to ship your orders out asap! We thank you for choosing to shop small with us!

HOW LONG WILL MY ORDER TAKE TO SHIP?

Approximate Order Processing Times Based on Order Size -

1 item: 1-3 business days

2-10 items: 1-3 business days

10+ items: 3-5 business days

If your order hasn't shipped yet, please remember that our processing times are estimates, and are subject to variation.

WHAT IS YOUR RETURN & EXCHANGE POLICY?

Used items are non-returnable.

All sales on markdown items, mystery boxes, imperfect products, and Candle of the Month subscriptions are final. No returns are permitted.

Returns for unused items are accepted within 14 days of delivery for store credit minus return shipping charges.  

This window is extended to 30 days for purchases made between Black Friday and Christmas to account for holiday gift giving. Returns will not be accepted after 30 days.

All returns are store credit only.  

Contact us to start your return!